Thank you for shopping at Gliaswift. We strive to ensure a smooth and secure experience for both digital and physical product purchases. Please review our policy below to understand how returns and exchanges work.
Due to the nature of digital goods, all sales of digital products are final. This includes (but is not limited to):
Gift card codes
Software keys or licenses
Downloadable content (e.g., eBooks, templates)
Airtime or data top-ups
Subscriptions
We will issue a refund or replacement if:
The code or license delivered is invalid or not working, and this is confirmed by our system or suppliers.
You were charged but did not receive your digital product within 24 hours, and our support team verifies the error.
There was a duplicate purchase due to a platform error.
You must report the issue within 48 hours of purchase to be eligible for resolution.
We accept returns or exchanges for eligible physical products (e.g., printed cards, packaged software, or merchandise) under the following conditions:
Return request must be made within 7 days of delivery.
Item must be unused, in its original packaging, and in resalable condition.
You must provide the order number, photos (if requested), and reason for return.
Exchanges are only available for damaged, defective, or wrongly shipped items.
Replacements will be processed once we receive and inspect the returned item.
Refunds are issued to your original payment method or store wallet, based on your preference and eligibility.
Shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
A return address will be provided once your request is approved.
We do not accept returns on:
Used or tampered physical items
Items marked "final sale"
Activated or scratched-off gift cards
Custom or personalized products
Gliaswift reserves the right to refuse returns if any part of the process appears to be fraudulent or abusive.
All return and exchange requests are subject to review.
Processing time for refunds is typically 3–7 business days after approval.
